The role of an Allied Health Receptionist is to ensure that all clients and visitors experience a positive professional impression when accessing the centre.
Duties and responsibilities:
Experience:
Duties and responsibilities:
- Manage appointment calendars, billing and provide administration support to the Allied Health Providers across all Centres.
- Provide high level customer service, responding in a friendly, efficient manner to clients, visitors, and telephone and email enquiries for the administrative and clinical teams.
- Act as the first point of contact for information and enquiries
- Provide high-quality client centred care through respectful and professional running of the front office and reception.
- Always maintain the confidentiality and privacy of clients and their records in accordance with privacy legislation
- Ensure all information is recorded and conveyed to the appropriate staff member in a timely, efficient and confidential manner.
- Undertake general administrative duties including scanning documents, mail management, answering the telephone, greeting clients and maintaining a clean and tidy reception area.
Experience:
- This incumbent will have experience in an Allied Health or Medical Receptionist role
- Friendly and caring, with an understanding of confidentiality and working in a mental health and allied health setting.
- Sound understanding of allied health services and billing
- High levels of self-awareness, ability to adjust your communication style to suit your audience and client centred approach to your work.
- Ability to use initiative and to be proactive with tasks as well as taking ownership of deliverables.
- Intermediate computer skills, including proficiency with the Microsoft Office Suite
- Excellent oral and written communication skills