Troocoo Pty Ltd Privacy Policy
Purpose
Troocoo Holdings Pty Ltd (“Troocoo”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where relevant, the Information Privacy Act 2009 (Qld).
This Privacy Policy outlines how Troocoo collects, uses, stores, discloses and manages your personal information.
What Personal Information We Collect
We may collect and hold a range of personal information, depending on your interaction with us. This may include (but is not limited to):
Personal details (e.g. name, address, contact details, date of birth)
Employment history, education, and qualifications
Identification documents (e.g. driver’s licence, passport, work visa)
Tax File Number (TFN), superannuation details and banking information
Health or background information, where relevant and with consent
Referee and emergency contact details
We may also collect sensitive information, but only with your explicit consent or where authorised or required by law.
How We Collect Personal Information
Troocoo collects personal information directly from individuals and third parties, including:
Job applicants, employees, clients, and service providers
Candidate interviews, registration forms, CVs and reference checks
Email and phone communications
Website enquiries or applications
Public sources such as LinkedIn or company websites
We may also collect information via cookies and tracking technologies when you visit our website.
Why We Collect, Use, and Disclose Personal Information
Troocoo collects, uses and discloses your personal information for purposes including:
Providing recruitment and employment services to candidates and clients
Assessing candidate suitability for roles and presenting information to clients
Conducting background checks (with consent)
Meeting legal and regulatory obligations (e.g. right-to-work checks)
Maintaining business operations and quality assurance
Disclosure of Personal Information
We may disclose your personal information to:
Clients seeking staffing or recruitment services
Referees and background check providers
Technology providers (e.g. cloud storage, CRM systems)
Legal or regulatory authorities, where required
Where personal information is disclosed to third parties, we take reasonable steps to ensure those parties comply with Australian privacy laws.
Data Security and Retention
Troocoo takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. Information is stored securely in electronic format using access-controlled systems.
Personal information is retained only as long as necessary for the purposes it was collected or to meet legal obligations. You may request deletion of your personal information, and we will comply unless legally required to retain it.
Access To and Correction of Personal Information
You may request access to, or correction of, the personal information we hold about you. Requests can be made in writing and should include identification documentation. Please direct requests to:
Attention: Troocoo Group Operations Manager
Email: info@troocoo.com
Mail: Troocoo Holdings Pty Ltd , Level 17, 123 Creek Street, Brisbane QLD 4000
We will respond within a reasonable time. If we are unable to grant access or make corrections, we will provide a written explanation.
Website and Online Data
When you use our website, we may collect:
IP address and browser information
Data submitted via forms
Site usage metrics through cookies
Our website may contain links to third-party sites. Troocoo is not responsible for the privacy practices or content of these external websites.
Your Rights and Complaints
You have the right to:
Access and correct your personal information
Withdraw consent for certain uses of your data
Make a privacy complaint
To make a complaint, please contact us using the details above.
We will investigate and respond to your complaint promptly.
Policy Updates
This policy is subject to periodic review and may be amended as necessary to meet the operational needs of Troocoo.
You can find further information about the Queensland Legislation Information Privacy Act 2009.