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SYSTEMS: How do I get a login to the online payroll system? Once you have confirmed an upcoming assignment, you will receive a Welcome Pack from our Contractor Experience Team which outlines important payroll information and will outline how to login to the payroll system. You will also receive a New User activation email from our payroll team with prompts to set up a new password and Two Factor Authentication via SMS or an app.
SYSTEMS: What information do I need to provide once logged in?
Once set up, you can log in and complete your personal details, a tax file declaration, bank and superannuation information. This is also the platform you will access and submit your online timesheets each week.
SYSTEMS: I forgot my Astute Timesheet Portal password - how do I reset it?
Simply select 'Forgot Password' on the Troocoo Timesheet Portal login screen and your password will be emailed to your nominated email address. Please refer to the screenshot below.
SYSTEMS: How do I update my personal details?
You can update your profile directly via your Astute Timesheet Portal dashboard.
TIMSHEETS: How do I complete my timesheet?
Please complete your timesheet via your Troocoo Timesheet Portal with start & end time. Please remember to include your meal break hours.
Hourly timesheet: You must include a start time, a finish time and a break. You will need to enter each day using the drop-down boxes available.Daily timesheet:You will need to enter a full day or a fraction of the day that is available from the drop down.
TIMESHEETS: When do I need to submit my timesheets?
Your timesheet must be submitted online by 12:00pm every Monday. We suggest you set a reminder each week to avoid late submissions, which could result in delayed payment. This also allows your line manager enough time to approve your timesheet before the cut-off at 5:00pm on Monday.
TIMESHEETS: When is the approval deadline for timesheets?
Your timesheet approver has until 5:00pm on Monday to approve your timesheet.
TIMESHEETS: What if my timesheet isn't approved on time?
If you receive a notification from us on Monday that your timesheet has not been approved, we recommend following up directly with your timesheet approver as soon as possible.
TIMESHEETS: What if I miss the timesheet deadline?
You may have missed a timesheet deadline because you forgot to submit your timesheet, or your line manager hasn't had a chance to approve your timesheet. In this case, please speak to your consultants to see what can be done.
TIMESHEETS: What if my approver is on leave - will I still get paid?
If your timesheet approver is on leave, they are expected to have arranged for an alternative approver beforehand. If they are unexpectedly away
PAYROLL: When is the Pay Run?
Our pay run is processed weekly with the processing day on Thursday. Please note, if you are contracting with the Department of Education your pay will be paid fortnightly.
PAYROLL: When is payday, and how do bank processing times affect it?
You will receive your pay advice by close of business (COB) Thursday, with funds transferred shortly after. The exact time your pay reaches your account may vary depending on your bank. Most contractors receive their pay instantly, however, the latest you should receive payment is by Friday morning.
PAYROLL: When will my payslips be available?
Payslips are sent by email on Thursday each week. Alternatively, you can view your payslips in the Astute Payroll portal under ‘Pay Advices’ on the left-hand side.
PAYROLL: Why is the pay rate on my contract different to my payslip?
The pay rate listed on your contract is your base pay rate plus superannuation. On the other hand, your payslip is your base rate excluding superannuation.
PAYROLL: How do I contact payroll?
You can send all payroll related queries to payroll@troocoo.com
PAYROLL: How do I complete my expenses?
All expenses must be submitted and approved via your Troocoo Timesheet Portal. For assistance on how to complete your expense claim please refer to your one of your Troocoo contacts.
SUPER/BENEFITS: When will my superannuation be paid?
Super is paid at the end of the month following the month that you are paid.
SUPER/BENEFITS: How can I nominate my own superannuation fund?
Super information is held on the Astute portal, and you can edit this by logging into your profile in Astute.
SUPER/BENEFITS: Do you offer Salary Sacrifice?
Yes, you may salary sacrifice to your super fund. Please contact payroll for assistance setting this up.
SUPER/BENEFITS: Do you offer Novated Leasing?
Yes. At Troocoo, we're proud to be one of the few recruitment agencies offering novated car leasing to our contractors in partnership with FlareHR. Whether you're thinking about upgrading your vehicle or want to make the most of the car you already own, novated leasing is a smart, cost-effective way to help you maximise your take home pay.
•Tax savings
•Easy management
•Hassle-free product
Please note, eligibility for novated leasing will be assessed on an individual basis.
WORKPLACE MATTERS: Who do I contact during my contract?
Your consultant will be a first point of contact for any queries. In addition, we have a dedicated contractor experience team who will be another point of contact throughout the duration of your placement for any general queries or support.
WORKPLACE MATTERS: What if I am sick?
Please follow your site’s absenteeism process if you are unwell and notify your consultant. Please note that sick leave is unpaid, as it is covered by the casual loading included in your pay rate.
WORKPLACE MATTERS: Am I entitled to annual leave?
Contractors do not have any leave accrual/entitlement as they are casual employees. Most casual employees receive a casual loading per award on their base hourly rate to compensate for this.
WORKPLACE MATTERS: What should I do if I have any Health & Safety concerns/identify a possible health hazard/injure myself whilst on site?
Talk to your supervisor or the client's OHS representative and call your consultant as soon as possible. Your consultant will advise you on the best course of action to take depending on the circumstances.
WORKPLACE MATTERS: What if I want to resign early?
If you resign prior to your intended finish date, you may have to give your employer notice. Your notice period will be outlined on your employment contract. This notice period will also apply if your employer wishes to end the employment early. Please email your consultant to let them know.
WORKPLACE MATTERS: Do I need to do anything if I will be working from home?
If you are working from home, you will need to complete the Work from Home Site Evaluation for compliance purposes. This is to ensure that your home office is safe and suitable for work. It's important to note that if the company you are assigned to permits remote work, please refer to their work from home policy or hybrid work policy to ensure that you are adhering to their regulations and requirements.
WORKPLACE MATTERS: Can I request casual conversion?
Unfortunately, due to the casual nature of your role we are unable to offer casual conversion as we cannot guarantee that your position will exist in the next 12 months or that the hours of work will significantly reduce in the next 12 months.
GENERAL: What benefits or perks are available to contractors?
•Competitive rates which take into account casual loading.
•Increased communication and check ins from the Contractor Experience Team.
•Access to Contractor Events.
•End of Financial Year & End of Year Christmas gatherings.
•Multiple networking events/meet and greets for certain industries or divisions.
•Speaker events for advice around contracting.
•Troocoo run weekly payroll with online timesheet submission.
GENERAL: Are there any fees involved if Troocoo help me find a role?
No, Troocoo offers an entirely free service for contractors.
GENERAL: What are the different types of contracting?
On-Hire Casual Contractor:
If you contract with Troocoo as an On-Hire Casual contractor we would manage all the administration tasks associated with being a contractor, including the processing of your weekly pay, tax, administer superannuation to your super fund of choice and coordinate the release of your annual payment summary from the ATO.
ABN:
As an ABN contractor, you would be contracting through your own proprietary limited company. This means you need to:
•Create your own company.
•Register for GST.
•Acquire Professional Indemnity Insurance (minimum $2 million) and Public Liability Insurance (minimum $10 million).
•Administer Workers Compensation Insurance.
•Administer your own Superannuation.
If you still have any questions related to your timesheet, including difficulty using the system and the payment itself, please contact our payrolling team.
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