CRM Business Analyst

Location: Sydney
Job Type: Permanent
Discipline: Technology, Data & Transformation Sydney
Reference: 1466117
Posted: about 1 month ago
Your new company  
Our client is an innovative software business that transforms the way their customers wok and design capabilities. The clients they work with are in the architecture, construction, engineering, manufacturing, and mining industries. They do anything from software solutions, consulting, and training.
 
Your new role
As the Business Analyst, you will be working on a CRM replacement project. They are currently using Creatio and they are looking to replace it as it is outdated. You will be working with 5-6 business units (sales/marketing/finance/tech/ops) to understand what their needs are and to come up with a solution that will align with their requirements. Your goal is to provide a list of CRM’s that will work for the business and map it out.
  • Engage senior stakeholders, vendors, and subject matter experts to understand user needs
  • Execute various aspects of the data migration testing process, including research, analysis, planning, design, test creation, test execution, and defect management
  • Coordinate, facilitate, and deliver workshops and interviews to support success and key deliverables of the CRM Project, in alignment with business objectives
  • Provide guidance and advice on what solutions will best fit business needs
 
About you
  • 5+ years as a Business Analyst preferably working on CRM replacement projects
  • Be part of an exciting new project where you’ll be leading
  • Strong interpersonal and communication skills
  • Proficient in the use of JIRA, Confluence, Miro and Visio.
  • Experience in both Agile and Waterfall methodologies
 
If you are interested, apply now or email Cevina.feng@troocoo.com