You will have or be able to demonstrate:
- L3 / Senior Experience, providing leadership and high-level technical skills in the analysis of ICT system issues and undertake resolution of technical Business as Usual level 1 through to level 3 support requests.
- Provide mentoring and support as required to Level 1 and Level 2 staff in resolving support requests.
- Extensive knowledge of Microsoft 365 suite including Office 365, Azure, Intune, Certificate Authority (CA), MFA, SharePoint, Autopilot and Cloud Security
- Azure infrastructure design and build (vNets/VPCs, subnets, security groups, network virtual network appliances, virtual machines, express routes/direct connects, load balancers)
- Management and deployment of Windows 11 Operating System
- Development of device management scripts and policies that adhere to industry security standards and best practice
- Development and management of group policy
- Application packaging and deployment via Microsoft Intune
- Windows server administration – Server 2016/2019/2022, AD, DFS, DHCP, DNS, RDS
- Intermediate Networking knowledge - design/build/install/cutover
- Knowledge of PRTG and Splunk operational and security monitoring tools.
- Adopt best security practices in line with ISO 27001/27002 (e.g. Data Loss Prevention, Accurate Event Logging, Application Monitoring and Reporting, Mobile Policies, Firewall Policies, etc)
- Manage backup and restoration procedures across all applications/infrastructure, including formal records of DR testing.
- Maintain accurate and detailed documentation of work instructions, internal procedures and supplier evaluation records.
- Strong technical documentation skills
- Experience in the triaging and prioritisation of helpdesk tickets.
- Manage and Monitor infrastructure across multiple locations
- Participate in the implementation and monitoring of election technology deployments.
- Experience in the effective use of ITIL process of change management, capacity planning, incident management and risk management.
- Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.
- Highly self-motivated and directed.
- Keep across industry and technology trends to identify opportunities for future improvements.
Graham Eather - graham.eather@troocoo.com
Harry Harper - harry.harper@troocoo.com