A new contract opportunity is currently available for a Helpdesk Analyst to join this leading Tertiary Institution on an initial 4 month contract.
This role will see you provide support to internal staff members as they move from separate Microsoft managed login credentials to a central authentication system with account access queries and enabling them to use the Authentication system for their access to their e-mail account.
To be considered for this position, we are seeking the following key skills and qualifications to be considered;
Qualifications / Accreditations:
- IT Diploma or Degree - Preferred
- Strong customer service Skills
- Strong phone support skills
- Office 365 skills
- E-mail application support skills
- Multiple OS Support skills, Windows & MacOS and iOS, iPadOS & Android as a minimum
- Call-Centre experience
- Service Desk support experience
- E-mail application support skills
- Multiple OS Support skills, Windows/MacOS and iOS, iPadOS & Android