Digital customer care representative

Location: Sydney, New South Wales
Job Type: Permanent
Discipline: Digital
Reference: 1147454
Posted: 24 days ago
About our client:
 
Our client is one of Australia’s leading regional banks. Pioneer in offering easy-to-understand banking products to help support our Australian customers' financial needs.
 
Our client is passionate about providing a positive work environment that helps you to develop your career in a collaborative environment. They offer a wide range of financial employee benefits to celebrate their success.
 
The role:
 
As a Digital customer care representative, you will be providing Customer Service excellence in a multi-channel contact centre environment. You will be an empathetic individual who is keen to problem solve and curious to find solutions for our client’s customers.
 
The Successful candidate:
  • Must have 1-2 years of experience in a contact support environment.
  • Hands-on experience providing service via Digital Channels (i.e., Chat) would be an advantage.
  • Strong written communication skills
  • Strong computer, analytical, literacy and conversational skills
  • Strong technical and problem-solving skills.
  • Must have a passion to deliver exceptional customer service through a personalised approach
Highly Desirable
  • Previous experience in a Contact Centre or equivalent is highly desirable
  • Banking/Financial services experience is highly desirable
  • Tier 2 accreditation is desired
What’s on offer?
 
A permanent full-time opportunity with a salary package of up to $71,000 is offered. You will play a key role in a multi-channel contact centre environment. Our client is committed to supporting flexible work arrangements for employees.