Customer Support Officers AO3 (Multiple roles)

Location: Brisbane
Job Type: Temporary
Discipline: Government
Reference: 1424064
Posted: 16 days ago
10 + roles available! Calling all customer service professionals!
Troocoo have been engaged by this leading Queensland State Government department to recruit MULTIPLE Customer Support Officers (AO3). These roles will be triaging and managing a high volume of customer calls and supporting customers with enquiries.

These roles are commencing immediately and will be part of a large contact centre workforce. Roles are full-time – 38 hours per week.

$44.49 p/hour + super | Cannon Hill location – parking available | Initial 3 month contracts

The roles:
  • Responding to customer call enquiries and providing solutions and updates
  • Answering a high volume of customer calls
  • Confirming and clarifying information as needed
  • Processing grants and utilising multiple databases
  • Engage and de-escalate heightened customers and calming customers as needed
About you:
  • Previous contact centre experience is essential
  • Customer service focus, active listening and communication skills
  • Problem-solving and relaying accurate information
  • Ability to pick up systems and work as a team
  • Must be able to pass a criminal history check, if successful
These roles are shortlisting now and we are inviting interested candidates to apply! We thank you for your interest, however we are not accepting calls in relation to these roles.