Customer Service Technician

Location: Brisbane
Job Type: Permanent
Discipline: Technology, Data & Transformation Brisbane
Reference: 1350546
Posted: 9 days ago
Our client is one of Australia's leading stockbroking and wealth management organisations, and they currently have a requirement for a Customer Service Technician to join the team on a 12 month fixed term contract basis. 

Key responsibilities for the role:
Provide Level 1 and Level 2 support including;
• As the first point of call, field incoming IT requests and incidents from end users via face to face conversation, telephone and email in a courteous manner
• Provide initial diagnosis of issues
• Triage the request by discovery and document all pertinent information including caller details, nature of the request or issue, impact and required outcome
• Build rapport with the client base
• Prioritise and schedule your workload according to business
• Escalate incidents to the appropriately competent technician or manager
• Record, track, and document the service desk request problem solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution

Key Skills & Attributes for a successful candidate:
• Active Directory and Azure Active Directory experience 
• Microsoft Teams Calling experience 
• Call Centre experience
• Contribute to positive team-culture/workspace
• IT troubleshooting skills to effectively triage calls
• Proven ability to manage a variety of tasks simultaneously.
• Previous IT support experience
• Excellent verbal (polite, clear) and written (concise)
communication skills
• Customer focus and service orientation
• Excellent phone manner

If you are interested in this opportunity, please contact Jordan Daly at alternatively reach out on 0413 351 114 to discuss this role in further detail.