As a Customer Service Officer, you will form part of an inclusive team and deliver excellent service to our client’s customers, while adhering to company guidelines and business objectives. This is a dynamic role where no two days look the same, and you will be engaging with individuals from all demographics.
Duties include but are not limited to:
- Proactive management of customers within the assessment center and repairer networks.
- Working independently and towards strict deadlines.
- Reduce leakage through effective management of hire car duration.
- Taking responsibility for the management and progression of claims.
- Address challenges and influence outcomes to attain the best result.
To be successful in this role, you will be passionate about providing exceptional customer service throughout every interaction. You will be a quick learner who thrives in a fast-paced environment and can adhere to company policies to provide an exceptional experience. You will also bring:
- Exceptional customer service engagement, while being able to prioritise work.
- Ability to establish and develop professional relationships across the different business units.
- Team mentality, who is happy to support colleagues when needed to achieve outcomes for the overall team.
- Strong written and verbal communication skills.
- Strong computer literacy skills.
- Analytical and problem-solving skills.
This is a chance to kickstart your career in a large and growing organisation! In addition, you will have access to a range of benefits including the below:
- Full training provided.
- Located in Mulgrave, with on-site parking available.
- Extra leave – one paid “ME” day plus one paid volunteer day annually.
- Development opportunities via internal programs and a wide range of online courses.
- Employee discounts on company products.
- Employee reward and recognition incentive schemes.