Customer Experience Officer

Location:
Job Type: Temporary
Discipline: Business Services
Reference: 1167191
Posted: 3 months ago
Troocoo are proud to be partnering with a government agency that are community focused and pride themselves on delivering exceptional service. Due to growth, we are looking for Customer Experience Officers for six-month temporary assignments. Head office is based in the Brisbane CBD.

The role of Customer Experience Officer is multifaceted and will require you to provide information and support to customers regarding policy and legislative guidelines as well as being involved in the assessment of customer requests. Key responsibilities include:
  • First point of contact for customers to assist with enquiries through a multi-channel environment
  • Transition customers to ongoing use of web services
  • Maintain accurate records through assessing and processing customer requests and generating correspondence
  • Adhoc administrative tasks
This position is well suited to an outcomes focused and professional individual. You will have a passion for customer service and be able to productively engage with a variety of stakeholders. You thrive within a supportive team environment that have a focus on providing outcomes and delivering exceptional service.

If you are available to commence immediately and looking to join this customer focused organisation please apply or contact kate.russell@troocoo.com