Claims Consultant

Location: Northern Suburbs
Job Type: Temporary
Discipline: Business Services
Reference: 1228303
Posted: 3 months ago
Troocoo are partnering with an innovative and dynamic organisation. Our client has seen significant success due to their customer first approach and ability to deliver industry leading results.   

Due to the recent weather events, we are seeking temporary claims and customer service consultants for an immediate start.

About the Role:
As a Commercial Claims Consultant, you will be responsible for end-to-end claims management, liaising with a wide range of stakeholders, and interpreting insurance policies.
Additional responsibilities include:
  • Provide exceptional customer service including management of claims, communication and enquiries.
  • Ensuring all matters are handled within legislative requirements and in line with internal policies/procedures.
  • Build strong working relationships with internal and external stakeholders, ensuring the timely and quality management of claims.
  • Ensure all required documentation is obtained, verify quality of files and maintain data integrity.
About you:
To be successful in this position, you will ideally possess the following attributes:
  • Previous experience working within a similar position within case management, insurance or customer service.
  • Customer focused with proven success providing a seamless customer experience.
  • Strong stakeholder management experience.
  • Attention to detail and accuracy.
  • Strong resilience and the ability to manage high workloads.
  • You will enjoy contributing to a team environment and be active in sharing information and working collaboratively with the wider organisation.
For more information, please email Alexandra Davidson at Troocoo,