Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Permanent
Location: CBD & Inner Suburbs
Reference: 640915
Contact Name: Martin Castle
Contact Email:
Job Published: February 21, 2018 14:55

Job Description

Our client is a large Australian owned organisation undergoing a Digital Transformation and they now have an immediate need for a Service Delivery Manager.  In performing this role, you will act as the single point of contact and accountability for the seamless delivery of effective operational services and capabilities.

Role Responsibilities:
  • Work with the Service Delivery Leadership to develop suitable account plans for respective business groups to ensure consistency of services, capabilities and continuous improvement
  • Act as principal contact and owner for operational & tactical issues in regards to the delivery of all Digital and Technology services and capabilities to our client's users and their respective business units
  • Review all business cases in conjunction with respective Business Relationship Managers (BRM’s), and SME’s prior to presentation to Investment Council for their respective area of responsibility.
  • Work in conjunction with Vendor Managers, ensure all outsource provider
    contracts are kept current in relation to business and strategic needs of
    our client and changes in the delivery process or technologies used.
  • Participate in a Service Delivery 24*7*365 on-call support model (Ability
    to undertake on-call duties on a rotational basis)
Essential Skillset:
  • Experience in administering and managing outsourced Digital and Technology services, including (service level agreements and terms and conditions) to meet strategic and business needs utilising matrix and leveraged technical and delivery teams
  • Leadership ability to build & manage a multi-faceted, crossbusiness
  • team for effective & efficient user support
  • Ability to lead multi-disciplinary D&T Service Delivery teams for a large organisation in accordance with the ITIL framework
  • Experience in the provision of key D&T services encompassing datacentres, servers, desktop, internet/intranet, networks and Service Desk
  • Risk & Governance; Safety & Quality; HR/IR Legislation; RAP; Environmental Sustainability; Policy; Business Acumen & Commercial Awareness; Critical Thinking.
If this sounds like something you would be interested in please apply today to be considered. 

Or, for a confidential discussion about this opportunity please contact Martin Castle or Frances Standen at TROOCOO on 07 3054 1129 or simply apply by submitting your application in word format only, outlining your relative experience to this role.

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