Level 1 & 2 Desktop Support Officer

Job Title: Level 1 & 2 Desktop Support Officer
Contract Type: Permanent
Location: CBD & Inner Suburbs
Reference: 780825
Job Published: October 04, 2018 11:15

Job Description

Our client has a new requirement for an experienced Level 2 & 3 Desktop Support officer to be responsible for day to day IT operations and infrastructure maintenance. 

Role Responsibilities:
  • Maintain backup systems 
  • Install new software releases, patches & provide relevant information 
  • Monitor production systems, providing support to ensure they run effectively and efficiently.
  • Provide support maintaining network users & security levels.
  • Ensure all IT support requests are logged and actioned in the ticket system.
  • Assist with the maintenance and management of IT assets including their acquisition, transfer and disposal;
  • Install, configure and upgrade security software, secure networks and firewall through Sophos UTM/Cisco ASA/Firepower 
  • Maintain Client and Server Infrastructure
Essential Skillset:
  • Excellent interpersonal skills when interacting with both internal and external customers.
  • Minimum 5+ years experience in a similar Helpdesk role
  • VMWare Virtualization
  • Cisco and HP switches
  • Citrix XenDesktop 7.6 / NetScaler
  • Sophos Antivirus and UTM
  • Backup & Disaster Recovery (Symantec/Veeam)
  • Mobile Device Management (iPhone and iPads/Windows Phones)
  • Fibre HP SAN and ISCSI NAS
If  you have the relevant experience and required skill-set please apply today to be considered for this opportunity.  

Please apply by submitting your application in word format only, or for further information, please email Frances Standen at or call 07 3054 1124 for a confidential conversation.

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