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Level 1 & 2 Desktop Support Officer

Job Title: Level 1 & 2 Desktop Support Officer
Contract Type: Permanent
Location: CBD & Inner Suburbs
Industry:
Reference: 780825
Job Published: October 04, 2018 11:15

Job Description

Our client has a new requirement for an experienced Level 2 & 3 Desktop Support officer to be responsible for day to day IT operations and infrastructure maintenance. 

Role Responsibilities:
  • Maintain backup systems 
  • Install new software releases, patches & provide relevant information 
  • Monitor production systems, providing support to ensure they run effectively and efficiently.
  • Provide support maintaining network users & security levels.
  • Ensure all IT support requests are logged and actioned in the ticket system.
  • Assist with the maintenance and management of IT assets including their acquisition, transfer and disposal;
  • Install, configure and upgrade security software, secure networks and firewall through Sophos UTM/Cisco ASA/Firepower 
  • Maintain Client and Server Infrastructure
Essential Skillset:
  • Excellent interpersonal skills when interacting with both internal and external customers.
  • Minimum 5+ years experience in a similar Helpdesk role
  • VMWare Virtualization
  • Cisco and HP switches
  • Citrix XenDesktop 7.6 / NetScaler
  • Sophos Antivirus and UTM
  • Backup & Disaster Recovery (Symantec/Veeam)
  • Mobile Device Management (iPhone and iPads/Windows Phones)
  • Fibre HP SAN and ISCSI NAS
If  you have the relevant experience and required skill-set please apply today to be considered for this opportunity.  

Please apply by submitting your application in word format only, or for further information, please email Frances Standen at ICT@troocoo.com or call 07 3054 1124 for a confidential conversation.

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