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Customer Service Officers

Job Title: Customer Service Officers
Contract Type: Contract
Location: CBD & Inner Suburbs
Industry:
Start Date: ASAP
Reference: 951537C
Contact Name: Annie Kennedy
Contact Email: annie.kennedy@troocoo.com
Job Published: February 04, 2020 18:01

Job Description

Customer Service 

Our client specialize in providing finance solutions in the areas of home and business lending. Due to a significant uptake of home loan product inquiry, they are now looking for CSO's to assist with preliminary conversations about  finance products and the application process.

Responsibilities will include:
  • Review and respond to email and telephone inquiries 
  • Provide an excellent customer experience throughout the process via telephone and email interactions
  • Conduct preliminary assessments of applicant financial positions to determine eligibility
  • Coordinate relevant documents and prepare applications for submission
  • Perform all associated administration relating to the lending process
  • Work cohesively in a team environment
About you:
  • Customer facing experience and a genuine love of helping others
  • Demonstrated experience in finance, home lending, credit or other relevant experience
  • Excellent verbal communication and the ability to build rapport 
  • A positive attitude and willingness to learn new things and think differently
  • Highly organised and detail oriented
  • A high performer who thrives on learning and new challenges
We are ideally seeking people who can start at short notice. You will be provided with training and ongoing support in a professional and nurturing environment.  



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