Customer Experience Design Lead

Job Title: Customer Experience Design Lead
Contract Type: Contract
Location: Brisbane
Reference: 964060
Job Published: March 05, 2020 18:16

Job Description

About our client:
Our client is a leading Government department who are shaping the customer experience though a range of exciting initiatives. You will have the opportunity to join the Queensland public sector; a position of trust where you will contribute to better outcomes for Queenslanders by implementing the policies, priorities, services or programs of the elected Government.

About the role: 

As Customer Experience Design Lead you will:
  • Facilitate and support the overall customer experience strategy, human-centred design program to design high-quality customer experiences for across government.
  • Design and facilitate customer and stakeholder workshops and co-design sessions.
  • Apply specialist skills and knowledge of human-centred design processes and practices to define target customer persona’s, identify problems or opportunities to improve customer experience, and co-design innovative solutions which can drive change.
  • Analyse customer research from different sources across channels, providing customer insight to find opportunities for continuous improvement of service design.
  • Work with stakeholders to build human-centred design and customer experience capabilities across Queensland government.
About you: 
  • Must be capable in running a design sprint across government that would lead to service redesign and/or a clickable prototype being developed for a new digital service. 
  • A minimum of three years’ experience working in customer experience and/or service design.
  • You have exceptional stakeholder management and influencing skills. 
  • Excellent communication skills. 
For further information, please call Oliver Molinari at Troocoo on 3054 1149
To apply please submit your resume in word format and we will be in contact with you shortly.
Thank you for your interest.

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