loginJob Description
Role Responsibilities:
- Reviewing and developing information, methods, schedules, systems, processes, and procedures that pertain to this project
- Working with other Business Analysts and stakeholders to translate and document procedures and work instructions for activities impacted
- Reviewing process maps to understand current and future state process
- Working with the stakeholders to ensure that the project deliverables are accurately captured and approved
- Building procedures, guidelines and manuals in line with the written directions framework
- Developing service level agreements ( SLA's) capturing transactional costs and clear deliverables
- Completing structured authoring such as information mapping
- Supporting the creation of project documentation including Status Report, Project Plan and Business Case
- Previously worked as a Procedure, Technical Writer or associated within a large and complex organisation
- Demonstrated experience documenting and translating processes
- Proven ability to interpret processes to produce written documentation
- Demonstrable success in translating strategy into actions and be involved in implementation and evaluation of these actions
- Demonstrated superior writing and editing capability
- The ability to apply project management principles to manage procedure and policy development projects
- Knowledge of general business processes and procedures within shared services, HR, IT and Finance would be advantageous to your application.