About Youturn:

Youturn is a community-based not-for-profit providing social, community, and health services across Australia with more than 35 years of experience.
Whilst the early beginnings began on the Sunshine Coast supporting youth, today they provide support right across Australia, to people of all ages.
Today, they deliver a broad range of programs, including mental health and suicide postvention services, support for people experiencing or at risk of homelessness, and wrap-around support for families and children, particularly those at risk of, or experiencing, separation or disconnection.
As Youturn look to the future, they are committed to becoming an organisation of tomorrow, —one that evolves, adapts, and remains deeply responsive to the changing needs of the people and communities they serve.
  
About the Role:
  
The Chief Operating Officer (COO) is a key executive leader responsible for the strategic and operational delivery of Youturn’s national service portfolio. Reporting to the CEO, the COO ensures services are values-led, evidence-informed, and aligned to the organisation’s mission and growth agenda.
  
This role leads service operations, digital systems, clinical governance, risk management, and accreditation across the organisation—ensuring Youturn remains high-performing, scalable, and responsive to emerging needs.
  
As a member of the Executive Team, the COO shapes strategic direction, drives cultural alignment, and represents Youturn in key sector forums and partnerships, playing a vital role in advancing its impact and reputation.
  
About the Person:
  
The ideal candidate will be a seasoned and values-driven executive leader, holding a postgraduate qualification in Health Administration, Business, Public Health, Psychology, or a closely related discipline. With a minimum of 10 years’ experience in senior operational leadership roles—preferably within complex, multi-site environments—they will bring a deep understanding of organisational dynamics and service delivery in regulated sectors.
  
They will have demonstrated success in overseeing high-quality, accredited services, with a strong grasp of compliance frameworks and a proactive approach to risk management and continuous improvement. A strategic thinker with hands-on operational expertise, this individual will be well-versed in leading large-scale digital transformation initiatives, including the implementation of core business platforms such as HRIS, CRM systems, and risk and compliance technologies.
  
Equipped with exceptional leadership capabilities, the candidate will have led diverse, multidisciplinary teams across dispersed geographic locations, fostering a high-performance culture grounded in accountability, collaboration, and innovation. Their leadership style will be defined by sound judgment, resilience under pressure, and a practical, solutions-focused mindset.
  
Crucially, they will bring a deep commitment to values-based leadership, demonstrated through a consistent record of inclusive, ethical, and people-centered decision-making. Humility, emotional intelligence, and a genuine commitment to service will be hallmarks of their professional character.
  
While not essential, prior experience in the community services, mental health, postvention, or not-for-profit sectors will be highly regarded. Familiarity with quality frameworks such as the National Community Managed Mental Health Services Standards will be advantageous.