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Lori Smith.

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Lori Smith

Candidate Experience Manager

Lori is our Candidate Experience Manager, working closely with the Human Resources and Executive Divisions at Troocoo. This role is critical in connecting with the wider HR and Executive candidate network, with a particular focus on the senior candidate community. 

Lori is genuinely passionate about delivering an exceptional candidate experience which is critical to lead an authentic and highly engaging process and understands that the ‘experience’ is an emotional journey that happens across a set of interactions.  

The candidate experience may seem like a small part of a talent acquisition operation, but we appreciate and understand the impact it can have on our clients and their business.

Lori is devoted to our candidates at every step of the process and is responsible for understanding, facilitating and improving the candidate journey. Proactively communicating with candidates, adding value at each step of the process and seeking feedback are all critical parts of the candidate experience. Seeking feedback and driving positive change is our commitment to continuous improvement, for our candidates and ultimately our clients.

Lori has over 10 years of international experience, having worked in Cape Town, Edinburgh, London, and New York.  After graduating from University with a Bachelor of Public Relations Management, Lori always knew that she had a passion for people. Lori spent over five years at a ‘Big Four’ professional services firm, as an Associate within their Executive Search and Selection Practice.  Lori worked with organisations to understand their business drivers, culture, and values, enabling her and the team to provide a tailored approach, that ultimately helped in identifying the best candidate for each appointment. Providing exceptional client and candidate care has been integral to all of Lori’s past roles.