Head of Membership Experience

Job Title: Head of Membership Experience
Contract Type: Permanent
Location: CBD & Inner Suburbs
Salary: Base + Super
Reference: 950726
Contact Name: Graeme Lammie
Contact Email:
Job Published: January 30, 2020 09:45

Job Description

About the company:
Founded in 1865 by a group of prominent businessmen with a passion for horse racing, The Tattersalls Club is a heritage-listed club house located in the heart of Brisbane. Since forming over 150 years ago, Tattersall’s vision has also been to create a meeting place for like-minded people and club membership now includes men and women from all walks of life. The list of Club services are as extensive as its history including a premium Retail arcade, 18 spacious accommodation suites, a Business Centre and Library, multiple bars and dining rooms complete with an award winning Wine Cellar, plus a fully equipped Health and Wellness Centre and a 25 metre heated four lane pool in the heart of the CBD!

Following the recent appointment of a new CEO they are now seeking a Head of Membership experience in order to drive Member participation across the services the Club has to offer.
About the role:
Reporting directly to the CEO and leading the Membership and Marketing teams your role will be to maximise Member participation in Club life, thereby enabling Members to draw benefit from their Club and its Value Proposition. In turn this will grow and sustain an engaged and active membership. 
Your responsibilities will also include but are not limited to:
  • A review and realignment of the Club’s Brand, experience and Membership offering
  • Developing new Activation and Acquisition campaigns for existing and prospective Members
  • Development of marketing and communication of programs, activities and services to meet the current and future needs of Members
  • Spearheading the roadmap for the future physical and member engagement offering as well as identifying options for future membership constructs
  • Further develop and sustain relationships with existing Members and Club stakeholders
About you:
In order to be successful in the role you will have a passion for brand, customer experience and hospitality as well as have a keen eye for quality and attention to detail.
You will also possess:
  • 8 years+ in a Brand Marketing and/or Customer/Member Experience environment
  • Hospitality experience is highly desirable
  • Exceptional time management and organisational skills
  • Excellent experience and value for customer care
  • Excellent verbal & written communication skills
  • Strategic and Project Management experience
  • Proven Brand and Customer Experience programme management
  • Ability to bring resilience to the role and prior experience in change management projects
  • Ability to work flexibly and effectively, demonstrating first class stakeholder management skills  
  • Experience working for a premium Retail, Hospitality or Leisure brand is desirable
  • Exceptional personal presentation
  • Strong interpersonal and communication skills
This is truly a unique opportunity to be part of a private members club that is an integral part of Brisbane’s heritage and unlike anything else in Australia. If you feel you have the skills and passion for this opportunity, please apply by submitting your application, or for further information, please email Graeme Lammie at Troocoo- or call on 07 3054 1148.