About Our Client: Our client is a leading provider of insurance solutions dedicated to safeguarding customers in their time of need.

About the role
In this role you will be responsible for providing top-notch customer service throughout the motor claims process. Duties include but are not limited to:

• Delivery of excellent customer service, via phones and online mediums.
• Obtain complete and accurate information regarding the circumstances of the claim by utilising effective communication skills.
• Use of effective analysis and decision-making skills to assess relevant information relating to the acceptance of motor claims.
• Provide correct and timely information to resolve customer queries.
• Act as the first point of contact for customer complaints.
• Assist customers throughout the claims process, setting realistic expectations and providing effective solutions.
• Maintain accurate records and database.
• Liaise with internal stakeholders to facilitate the progress and completion of the claim.
• Liaise with repairers and other external stakeholders to facilitate timely completion of claims.
• Maintain a sound knowledge of company processes, systems, products and brands.

What you will bring:
To be successful in this exciting career opportunity, you will have demonstrated experience providing exceptional customer service. You will ideally bring:

• Prior experience in a customer-facing role, either within retail, hospitality, contact centre or reception. 
• Ability to work in a fast-paced environment, with no two days the same!
• A resilient and mature personality - you will be handling sensitive information and dealing with people in difficult situations. 
• Strong organisational skills and attention-to-detail. 
• A desire to constantly learn and develop!

What’s on offer:

• Salary package of $79,000 annually.
• Monthly bonuses of up to $1000 available.
• Full-time, permanent role.
• Located Toowong 
• On-street parking nearby, as well as convenient public transport options.
• Structured training plan in place to ensure success.
• ASAP start