We are seeking a senior Technical Delivery Lead to take end-to-end ownership of the technical delivery of a high-profile Complaint Management program within a large, regulated enterprise environment.

This role is suited to someone who sits comfortably between delivery, architecture, and governance, a lead who can translate strategy into execution, manage technical risk, and ensure technology lands effectively for both the organisation and its users.
This is not a coordination-only role. You will have real authority across technical decision-making, integration, vendor delivery, and stakeholder engagement.

About the role
In this role, you will:

• Lead the planning, coordination, and delivery of complex technical initiatives
• Own technical delivery outcomes across integration, testing, deployment, and go-live
• Work closely with project managers, solution architects, vendors, and business stakeholders
• Manage internal teams and external partners to ensure high-quality, on-time delivery
• Identify, mitigate, and manage technical and delivery risks within strong governance frameworks
• Ensure solutions align with user experience, compliance, and ROI objectives
• Provide trusted technical leadership and specialist advice across the full project lifecycle

About you

• You are a senior delivery professional who brings:
• Proven experience leading technical delivery in complex, enterprise environments
• Strong background in system integration, enterprise platforms, or case/CRM/workflow solutions
• Experience working within regulated or high-scrutiny environments (e.g. government, education, financial services, utilities, health, NFP)
• Confidence managing vendors, cross-functional teams, and senior stakeholders
• A pragmatic, outcomes-focused approach to risk, governance, and delivery
• You may currently (or previously) hold titles such as:
• Technical Delivery Lead
• Technology / IT Delivery Manager
• Technical Program Manager
• Senior Technical Project Manager
• Digital or Enterprise Delivery Lead

(We are focused on capability and experience, not job titles.)

Why this opportunity?

• 12-month fixed-term contract offering stability and purpose
• High-visibility program with genuine organisational impact
• Opportunity to lead meaningful delivery, not just manage plans

• Mandatory requirements
• Eligibility to work in Australia for the duration of the contract
• Ability to obtain and maintain a Positive Notice Blue Card
• Ability to provide proof of identity
• Current Queensland Driver’s Licence

Please apply via SEEK or for further questions reach out to johanna.bullin@troocoo.com