A new opportunity for a Senior IT Engagement Officer to join a leader within the education sector.

You will support the day-to-day operation of SAP SuccessFactors (Employee Central, Recruitment Management, Onboarding and Performance). You will investigate issues and resolution, working with business stakeholders and partners. Reporting to the Team Leader – Business Technology Services you will be part of a small dynamic team working across the SuccessFactors solution.
  
Responsibilities of the System Specialist:

• Provide comprehensive support for SuccessFactors modules.
• Demonstrate expertise in managing user requests through the Service Desk, including effective triaging, while ensuring the maintainability of the core product.
• Take responsibility for issue resolution, actively participating in testing any changes initiated by the Vendor Partner.
• Offer support for seamless integration with various solutions, including Payroll and LMS.
• Engage with stakeholders across multiple business areas to ensure effective communication and collaboration.
• Provide support to the existing project team throughout the implementation process, facilitating a smooth operational handover back to our team.

  
Requirements of the System Specialist:

• SuccessFactors solution and business process knowledge or multiple HR solutions
• Demonstrated experience and knowledge with SAP and best practices.
• Understanding database design, system configuration etc.
• Certification in SuccessFactors module (desired)
• Other Professional SuccessFactors module experience and/or certifications will also be considered (Recruiting Management, Onboarding, Performance and Goals, LMS etc.)
• Business analysis, product management, release management, change management and support management.

  
Please apply here if the role and responsibilities align with your career goals. Please note, only Brisbane candidates will be considered for this position.