An exciting opportunity exists for an experienced and passionate leader to oversee the delivery of high-quality, person-centred disability support across a portfolio of home (SIL) services in the Sunshine Coast.

This role offers the chance to lead a dedicated team by example and renewed focus on client outcomes, staff development, and service excellence.

Key Responsibilities:

• Lead, develop and support a high-performing team of Site Supervisors and Support Workers.
• Drive person-centred, strengths-based service delivery aligned with client NDIS plans.
• Manage day-to-day operations including staffing, incident management, rostering, and financial oversight.
• Collaborate with families, health practitioners, support coordinators and other stakeholders to ensure consistent and safe support.
• Champion continuous improvement and implement strategies that promote service innovation and efficiency.
• Handle complex client needs and escalate risks where appropriate.
• Build community connections and identify opportunities to grow and tailor services in line with local needs.

About You:

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field.
• Minimum 2 years’ experience managing disability, community, or residential services.
• Strong understanding of the NDIS, relevant quality and safeguarding standards, and sector legislation.
• Proven ability to lead, coach and develop diverse teams in dynamic service environments.
• Confident communicator with strong stakeholder engagement and crisis response capability.
• Demonstrated ability to manage competing priorities and deliver operational results.

Benefits:

• Salary packaging options up to $15,900 (plus additional entertainment benefits)
• Professional development support and internal career pathways
• Employee Assistance Program for you and your immediate family
• Paid parental leave and additional leave benefits
• Health and fitness discounts with selected providers

This is a rewarding leadership opportunity for someone who wants to make a genuine impact in the lives of people with disability while leading a service through an exciting phase of growth and improvement.

Apply now or reach out for a confidential discussion.
Jacqueline.McEnerney@troocoo.com or 1300690147.