About our Client: 
Troocoo is proudly partnering with a purpose-driven organisation to recruit several Residential Home Placement Officers to join a busy and compassionate team supporting elderly Queenslanders through the transition into aged care.

Contract Details:

• Initial 3 month temporary role commencing as soon as possible 
• Potential to extend
• Full support and training provided 
• Parking onsite 
• Monday to Friday, 8:30am to 4:30pm 
• Interviews commencing as soon as possible

The Role:

• Support aged care residents and their families through the aged care placement journey
• Act as first point of contact via phone and email for families, residents, hospitals and social workers
• Interview prospective residents and collect detailed financial and personal information
• Use government systems to assess eligibility, fees, room costs and funding options
• Guide families through concessional and non-concessional requirements
• Provide compassionate support through emotional and sometimes difficult conversations
• Manage applications, offers and admission paperwork across multiple sites
• Balance high volume enquiries with detailed administration (processes can take 3 days to 5 weeks)
• Work closely with a collaborative team across three locations

About You:

• Strong administration skills with confidence using multiple systems
• Background in finance, case management or assessment based roles, ideally managing client journeys over the phone
• Comfortable conducting structured phone interviews and guiding people through eligibility, applications or financial processes
• Ability to manage competing priorities in a fast paced environment
• Experience in customer focused roles with complex or sensitive conversations
• Comfortable asking financial and personal questions with empathy and professionalism
• Calm, resilient approach when situations become challenging
• Genuine interest in supporting older people and their families
• Confidence following conversation scripts while knowing when to adapt
• High attention to detail with a strong learning mindset (older systems)
• Ability to work office based full time (Tuesday and Wednesday onsite required)

Apply today and the team will reach out for a confidential conversation.