We are seeking a Principal Policy Officer in Governance, Risk and Planning who will lead policy and resolution initiatives within the Governance, Risk and Planning team.
This role is responsible for the development, implementation, and governance of the department's policies, procedures, and customer complaints framework.
The successful candidate will provide high-level policy expertise, ensuring compliance with legislative and regulatory requirements while leading a team of policy professionals.
  
Key Responsibilities

• Lead the Policy and Resolutions team, supervising two AO5 staff.
• Develop, review, and implement policy frameworks, procedures, and work instructions that align with legislation and government requirements.
• Provide high-level policy advice and support business areas in responding to internal audit recommendations and governance requirements.
• Oversee the customer complaints framework, ensuring policies and procedures are effectively managed.
• Engage with internal and external stakeholders, providing expert advice on policy matters.
• Develop and maintain controlled document management processes across the organisation.
• Prepare detailed documentation, including policies, procedures, reports, briefing notes, and submissions.
• Maintain governance over policy-related matters to ensure consistency with legislation, regulations, and compliance standards.
• Support change management initiatives to facilitate the effective implementation of policy changes across the organisation.

  We are looking for someone who has the following experience: 
✔ Experience with policy development and review in a government setting.
✔ Experience in planning, coordinating, and leading the development and review of major policy frameworks, policies, procedures, and work instructions, ensuring timely completion of deliverables.
✔ Proven leadership experience in a policy team – team leader experience will be highly regarded.
✔ Strong stakeholder engagement skills, with the ability to translate complex policy and legal advice into practical guidance.
✔ Experience managing customer complaints frameworks, internal audit responses, and business improvement initiatives.
✔ Ability to manage multiple projects, work under pressure, and meet deadlines in a structured and fast-paced environment.
✔ Strong written, verbal, and analytical communication skills.
IF this sounds like you please click on apply.