Practice Manager/Chief Operating Officer

Location: Brisbane
Job Type: Permanent
Discipline: Executive Search
Contact: Callan Raine
Reference: 1517825
Posted: 6 days ago
Troocoo is delighted to partner with Robertson O’Gorman Solicitors, Queensland's leading criminal law firm. Located in Brisbane and with a rich history of over 40 years, the firm is synonymous with quality service and exceptional results. Current Principals, Dan Rogers and Emma Higgins, are among Australia’s foremost criminal lawyers, ensuring the highest standards of legal representation.

We are seeking interest for a hands-on Practice Manager/COO to oversee the day-to-day administration of the practice. You will work closely with the Legal Directors to manage the Support Services Team and ensure the smooth operation of the firm. This role is ideal for a high-performing individual seeking a fulfilling career in a fast-paced environment.

Key Responsibilities:
  • Operational Leadership: Collaborate with Legal Directors to oversee daily operations.
  • Strategic Planning: Assist in developing and executing strategic and corporate plans.
  • Financial Management: Handle compliance, reporting, trust account management, and payroll systems.
  • Marketing and Business Development: Oversee the firm's website, social media platforms, and customer experience program.
  • Facilities and Office Management: Ensure the efficient management of firm facilities.
  • Risk Management: Ensure compliance with various legislation.
  • IT Management: Oversee IT services and support functions.
  • Human Resources: Manage recruitment, performance reviews, training, and compliance with HR legislation.
Required Qualifications and Experience:
  • Bachelor’s degree in Accounting.
  • Over five years’ experience in a similar role, preferably in professional services.
  • Experience in financial management, compliance, trust account management, and payroll.
  • Experience in document or customer management systems; legal practice management software experience is highly desirable.
  • Experience overseeing IT support functions with external providers.
  • Knowledge of Human Resources, Workplace, Health and Safety, and other relevant legislation.
Skills and Attributes:
  • Strong attention to detail and effective communication skills.
  • Commitment to social justice and high levels of interpersonal sensitivity.
  • Ability to work under pressure, manage multiple tasks, and meet conflicting priorities.
  • High level of computer literacy and accuracy.
  • Ability to manage staff effectively and provide leadership and direction.
  • Ability to handle sensitive matters with discretion and empathy.
Personal Qualities:
  • Collaboration, innovation, and accountability.
  • Inclusion of diverse perspectives and promotion of professional development.
  • Effective communication with various stakeholders.
  • Proactive response to changing circumstances and continuous improvement mindset.
Why Apply:
  • Be part of a reputable firm with a strong culture of excellence.
  • Work with a dedicated team of professionals.
  • Engage in meaningful work that upholds clients' rights and social justice.
Application Process:
This is an exciting opportunity for a high-performing individual seeking a fulfilling career. The role will suit someone who loves to embed themselves in a values-driven organisation and work with loyal and long-serving employees.

To request an executive candidate pack, email: and to be considered, please submit your application online including a resume and 1-2 page cover letter.

Robertson O’Gorman Solicitors is an equal opportunity employer.