Operations Manager - Managed Services
Job description
About our client:
Our client is a market leading professional and managed services organisation with an impressive global footprint. In recent years our client has led the way in producing novel and intricate solutions driving digital transformation across many platforms.
The role:
The Operations Manager has overall accountability for delivering reliable and sustainable technical services, outcomes and solutions in line with the contract services of the assigned client portfolio.
The role supports the operational success of Managed Services through deployment of scalable, consistent and clear operational processes and systems within the client’s environment; consistent with Managed Services practices.
The Operations Manager provides the technical strategy, planning, reporting & analysis in collaboration with the Client Delivery Executive and in line with the Client’s contracted requirements.
Specific responsibilities will include:
The successful candidate will be able to satisfy the following technical experience:
An attractive salary package and annual bonus. World class leadership and mentor program. Access to Australia’s brightest minds and thought leaders within the Digital transformation and infrastructure space.
Our client is a market leading professional and managed services organisation with an impressive global footprint. In recent years our client has led the way in producing novel and intricate solutions driving digital transformation across many platforms.
The role:
The Operations Manager has overall accountability for delivering reliable and sustainable technical services, outcomes and solutions in line with the contract services of the assigned client portfolio.
The role supports the operational success of Managed Services through deployment of scalable, consistent and clear operational processes and systems within the client’s environment; consistent with Managed Services practices.
The Operations Manager provides the technical strategy, planning, reporting & analysis in collaboration with the Client Delivery Executive and in line with the Client’s contracted requirements.
Specific responsibilities will include:
- Overall accountability for technical leadership and provision of exceptional technical delivery results in line with the Client’s contracted services
- Work closely to ensure that, as a team, a consistent client engagement strategy and technical delivery methodology is provided throughout the engagement
- Understand client expectations and ensure the delivery team delivers to all Key Performance Indicators, including contracted Service Level Agreements
- Monitor the performance of core delivery functions (including Incident, Problem and Change) and drive delivery teams to ensure
consistent achievement of contractual compliance for assigned client portfolio - Deploy scalable, consistent and clear processes and systems within the client’s environment that are consistent with national operational delivery practices
- Demonstrate leadership and provide direction and guidance to technical delivery team members
- Drive a high quality of communications, knowledge sharing, proactive attitude and facilitate knowledge sharing across the team
The successful candidate will be able to satisfy the following technical experience:
- Proven track record in senior operational management
- History of managing Service Desk or track record of operationally delivering to ITIL processes and associated metrics
- Understanding of commercial context of industry and Client
- Demonstrated experience in effective relationship building and collaboration, team work, and customer focus
- ITIL certified
- Solid technical experiences to be able to provide guidance and direction to engineering teams engaged in the client
- Ability to successfully interact with varying levels of Leadership in a similar environment
- Demonstrated ability to work effectively and achieve results in a matrix organisation
- Strong customer focus and communication skills
An attractive salary package and annual bonus. World class leadership and mentor program. Access to Australia’s brightest minds and thought leaders within the Digital transformation and infrastructure space.