The Business Support Officer is responsible for supporting the General Manager. Operations and Innovation in delivering operational excellence. This includes managing day-to-day office operations, financial management, human resources, information management, and administrative support. The role is essential in ensuring the efficient and effective delivery of the business services.
  
There are 3 main aspects to this role: Office Management / Financial Support / HR Business Support.
Key Responsibilities and Duties

• Establish and maintain office management systems, providing administrative support, handling correspondence, procurement, office equipment, catering, and bookings.
• Manage reception tasks, including inquiries, messages, courier services, and meeting room bookings.
• Diligently perform duties and responsibilities for Program and Project Support:
• Provide administrative and logistical support for program and project delivery areas.
• Work with bookkeeping/accountancy services to assist in managing finances, property, and assets.
• Administer financial and performance reports, ensuring timely submission and approval.
• Maintain records of company membership and payments, handling member applications and fees in compliance with Constitution.
• Oversee financial record-keeping, including fees, payroll, contracts, expenses, and payments to contractors and consultants.
• Provide oversight of day-to-day financial transactions and management of equipment, and other assets.
• Maintain and improve administrative systems for effective human resources management following legal requirements, funding agreements, governance.
• Maintain comprehensive records, including position descriptions, registers, salary levels, recruitment processes, employment contracts, performance management, staff induction, payroll, leave entitlements, and staff correspondence.
• Establish and maintain administrative systems for receiving, filing, accessing, forwarding, and disposing of information records.
• Maintain financial records to meet audit standards and assist auditors during audits.
• Maintain feedback and complaints management systems adhering to legal requirements, funding agreements, and governance principles.
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Required Experience

• Previous work experience in office management or delivering administrative support services.
• Experience with productivity tools such as Microsoft Office 365, SharePoint and accounting software XERO.
• Previous experience in government agencies or service providers providing child protection or related services would be viewed favourably.
• Demonstrated capacity to effectively deliver and coordinate operational functions.
• Proven performance in working with established quality management systems.
• High-level writing skills, including the ability to produce well-structured reports and documents.
• High-level interpersonal and verbal communication skills, with the ability to build sound working relationships.
• Ability to handle confidential information with discretion.

  
  
Why work for this Company:
Hybrid role 2 day in Office and 3 WFH
Employees are able to access salary packaging options
Six weeks of annual leave per annum.
Flexible working hours
Friendly, supportive, and positive team environment.