Duties:
In this role you will lead a team of 7-10 Motor Claims consultants to support the managing and delivery of outcomes in the claims space. Your main accountabilities in this role will include but not be limited to:
- People Leadership: engaging, developing and supporting a team to achieve business outcomes.
- Monitor and support the management of a portfolio of claims: Prioritization and allocation of team portfolios and workload management.
- Performance and progress reporting: Contribute to the development and implementation of strategic and operational activities.
- Prior experience in a leadership position is essential, ideally in a customer facing organisation.
- Experience in Financial Services/Insurance would be highly regarded though not essential.
- Highly developed customer service insight and delivery.
- Ability to negotiate and influence in challenging circumstances.
- The ability to coach, develop and support all team members to achieve a suitable level of performance and adherence to best practice.
- Strong written and verbal communication skills.
- High attention to detail and problem-solving skills.
- Demonstrated ability to manage critical stakeholder relationships.
- Located in Kawana, just minutes from local cafes and restaurants.
- Extra leave – one paid “ME” day plus one paid volunteer day annually.
- Development opportunities via internal programs and a wide range of online courses.
- Employee discounts on company products.
- Employee reward and recognition incentive schemes.
- Rotating roster with shifts between 6am-6pm, including opportunities for overtime.