This is an opportunity to join a key project as it moves into detailed design.  My client is seeking 2 x skilled Functional Analyst’s experienced in Microsoft Dynamics 365 and associated technologies. You'll play a key role in developing technical solutions to meet strategic objectives, enhancing the customer experience, and delivering a sustainable, future-ready platform for the department.

The role reports to the Senior Project Manager, and work as part of a small internal team, providing knowledge and advice on standard Dynamics 365 capability, sustainable customisation where standard functionality does not meet business objectives, creating system and support documentation.

The Dynamics 365 Functional Analyst is responsible for supporting the organisation's implementation and ongoing use of Microsoft Dynamics 365. The role involves working with stakeholders to understand their business needs, translating requirements into system specifications, conducting system configurations, testing, training, and providing post-implementation support.
 
Key responsibilities
The successful contractor will be a self-driven, results-oriented individual with strong interpersonal skills and experience in delivering technical solutions including:

• Collaborate with business units to understand their processes and requirements, and translate these into detailed build requirements for Dynamics 365 and Azure solutions.
• Create and draw Business Process Flow (BPF) diagrams and other technical diagrams to support business process re-engineering efforts.
• Assist with the data migration design from legacy systems to Dynamics 365, ensuring data integrity and compatibility.
• Assist with system testing to guarantee functional requirements are met and to identify any potential issues. This includes executing test cases and performing end-to-end testing.
• Develop training materials and deliver user training sessions to ensure effective adoption of Dynamics 365 across the organisation.
• Provide ongoing support, including analysing and resolving system issues, responding to user queries, and coordinating with technical resources when necessary.
• Ensure compliance with all relevant policies, procedures, and regulatory requirements.
• Stay abreast of new Dynamics 365 features and functionality, recommending and implementing upgrades and enhancements as appropriate.

Mandatory experience or skills

• Previous experience as a Dynamics 365 Functional Analyst working for a large IT/ICT organisation or IT Projects (involving significant and/or complex business change elements).
• Proven experience in a functional analyst or similar role, with a deep understanding of Dynamics 365 capabilities and limitations.
• Familiarity with business process re-engineering and the creation of detailed workflow diagrams.

 
Highly desirable qualifications/certifications/skills

• Bachelor's degree in Information Technology, Business, or a related field.
• Relevant certifications in Dynamics 365 will be considered an asset.
• Experience with Customer Service, Customer Insights – Journeys, and Project Operations.

This contract is located in the Brisbane CBD and while flexible work conditions may be offered to the successful candidates, you will be required to attend the office on a frequent basis.  Candidates will need to reside (or be will to relocate at own cost) within a commutable distance.

Apply now for immediate consideration.

Graham Eather - graham.eather@troocoo.com