Litigation Officer / Senior Collections
Job description
About the Company:
Troocoo are proud to partner with a Brisbane-based subsidiary of a global, publicly listed leader in debt acquisition and servicing. This organisation is focused on delivering ethical, compliant, and commercially sound recovery outcomes while continuing to strengthen its position as a market leader. With an inclusive and high-performance culture, the business is led by hands-on leaders who value collaboration, accountability, and professional excellence.
About the Role:
An opportunity has arisen for an experienced Legal Collections professional to join the business in a senior capacity. This role sits at the intersection of collections and litigation and is responsible for identifying matters suitable for legal action, managing pre-litigation engagement, and supporting matters through the external legal process.
You will oversee a portfolio of complex accounts, apply advanced skip-tracing methodologies to locate defendants, and ensure files are litigation-ready prior to referral. Acting as a key liaison between internal collections teams and external solicitors, you will ensure matters progress efficiently through the legal cycle, with a focus on timely enforcement and optimal recovery outcomes.
This position is well suited to someone with strong exposure to legal collections, pre-litigation strategy, and external solicitor management.
Key responsibilities include:
Troocoo are proud to partner with a Brisbane-based subsidiary of a global, publicly listed leader in debt acquisition and servicing. This organisation is focused on delivering ethical, compliant, and commercially sound recovery outcomes while continuing to strengthen its position as a market leader. With an inclusive and high-performance culture, the business is led by hands-on leaders who value collaboration, accountability, and professional excellence.
About the Role:
An opportunity has arisen for an experienced Legal Collections professional to join the business in a senior capacity. This role sits at the intersection of collections and litigation and is responsible for identifying matters suitable for legal action, managing pre-litigation engagement, and supporting matters through the external legal process.
You will oversee a portfolio of complex accounts, apply advanced skip-tracing methodologies to locate defendants, and ensure files are litigation-ready prior to referral. Acting as a key liaison between internal collections teams and external solicitors, you will ensure matters progress efficiently through the legal cycle, with a focus on timely enforcement and optimal recovery outcomes.
This position is well suited to someone with strong exposure to legal collections, pre-litigation strategy, and external solicitor management.
Key responsibilities include:
- Identify legal candidates from pool of collections accounts
- Conduct pre-lit negotiations to reach escalated outcomes without the need to proceed to legal collections
- Skip trace to confirm details of legal candidates for referral to external solicitor
- Communicate with solicitors through the legal cycle of each referral to ensure on time, effective enforcement outcomes are obtained
- Proven experience in legal collections & with a strong background in skip tracing.
- Exposure to legal collections processes, with the ability to liaise confidently with legal partners.
- Strong communication and problem-solving skills.
- The ability to manage competing priorities in a high-volume, fast-paced environment.
- A collaborative approach, with a focus on achieving positive outcomes.
- Central CBD location, close to public transport options.
- Hybrid working opportunities after training (2/3 day split).
- Salary plus bonus structure.