My client's ICT is currently outsourced to several providers.  A project is commencing to refine and improve the ICT model.  The Junior IT Support Officer will provide an onsite presence to triage issues and either resolve directly or pass on details to the outsourced provider for action.  This is a hands on role suited to someone looking for an entry level role in ICT who has good digital literacy, professional communication skills, and a desire to learn.
 
This successful applicant will be required to work onsite in the Brisbane CBD to perform their duties.
 
Relevant skillsets:

• Excellent verbal communication skills
• Setting up computers and peripherals such as monitors, keyboards, mice, etc
• IT asset and stock management
• Supporting core Microsoft products
• Windows 10
• Office 365 (Outlook, Excel, Word, Excel)
• SharePoint
• Microsoft Teams
• Troubleshooting hardware issues for laptops and peripherals
• Microsoft Teams meeting room support
• Microsoft 365 general administration
• User accounts
• Groups
• Mailboxes
• Distribution lists
• Supporting Apple devices
• Problem solving and troubleshooting skills
• Desire to learn
• Collaboration with external stakeholders on incident resolution.
• Work as part of a small internal team across shared ICT functions.
• Positive attitude and pragmatic approach to tasks.

If you have strong communication skills, tech knowledge and looking for a start to your ICT Career, apply now.

Graham Eather
e: graham.eather@troocoo.com