An exciting opportunity has opened for a Senior IT Engagement Officer with expertise in Ascender/aPay, to provide support across day-to-day operations and assist with system integrations. You’ll also manage user requests, troubleshoot issues, and collaborate with stakeholders to maintain and enhance the systems.

Key Responsibilities:

• Comprehensive support for Ascender/aPay, including WSS, Extend, and customizations.
• Manage user requests via Service Desk, ensuring timely triaging and system maintainability.
• Troubleshoot and resolve issues, assisting in testing changes initiated by vendor partners.
• Support integration with SAP SuccessFactors Employee Central, LMS, and APIs.

Skills & Experience:

• Strong HR/Payroll experience, with expertise in business processes and solutions (knowledge of Ascender/aPay is essential).
• Intermediate to advanced SQL skills, including writing complex queries.
• Experience developing reports and understanding database design and system configurations.
• Solid business analysis, product management, release management, and change management experience.

You'll be part of a dynamic, supportive team where you can make a significant impact in shaping HR/payroll solutions. If you are passionate about payroll systems and IT engagement, this role offers the perfect blend of flexibility, challenge, and professional growth.