Inside Sales Manager
Job description
We are proudly partnering with a highly reputable, premium product business experiencing strong growth to appoint an experienced Inside Sales Manager. This role is focused on leadership, coaching, and building scalable sales processes.
About the Role:
Reporting into the senior leadership team, you will lead the Industrial & Commercial sales function, overseeing a team of sales professionals across inside sales.
This is a hands-on leadership role where your impact will come from coaching people, improving systems, and driving consistency. The foundations are in place, the opportunity is to refine, systemise, and scale.
Key Responsibilities:
If you’re a people-focused sales leader who thrives on coaching, building systems, and driving service excellence, this is an opportunity to make a meaningful impact in a growing, values-led business.
Ariana Tesese
0426 533 990
Ariana.tesese@troocoo.com
About the Role:
Reporting into the senior leadership team, you will lead the Industrial & Commercial sales function, overseeing a team of sales professionals across inside sales.
This is a hands-on leadership role where your impact will come from coaching people, improving systems, and driving consistency. The foundations are in place, the opportunity is to refine, systemise, and scale.
Key Responsibilities:
- Lead, coach, and develop a high-performing sales team across inside and field sales.
- Improve lead qualification speed, quality, and consistency.
- Drive strong customer service outcomes, measured through Net Promoter Score.
- Embed clear, repeatable sales processes and performance metrics.
- Ensure CRM, pricing, and reporting are accurate and consistently maintained.
- Partner closely with marketing to manage inbound leads and pipeline flow.
- Support continuous improvement across customer journey and service delivery.
- Foster a positive, accountable, and collaborative team culture.
- Proven experience leading and coaching sales teams.
- Strong people leadership skills with a customer-first mindset.
- Comfortable working with metrics, CRM systems, and performance reporting.
- Able to bring structure, consistency, and process to a growing sales environment.
- Confident coaching both experienced performers and newer team members.
- Industry experience not essential, customer service and leadership capability is key.
- Premium product with an exceptional reputation in the market.
- 70% of business generated through repeat customers and referrals.
- Established team with strong performers already in place.
- Genuine opportunity to shape and improve how the sales function operates.
- Hybrid working available (office-based preferred).
- Quarterly bonus structure aligned to annual targets.
- Occasional travel for trade shows only.
If you’re a people-focused sales leader who thrives on coaching, building systems, and driving service excellence, this is an opportunity to make a meaningful impact in a growing, values-led business.
Ariana Tesese
0426 533 990
Ariana.tesese@troocoo.com