- Apply a structured methodology and lead change management activities to ensure the project changes are embedded smoothly into the business.
- Identify and engage with project stakeholders to assess the business impacts of the change in the areas of technology, organisational, people and processes.
- Create change management strategy providing strategic and tactical advice
- Lead a small team of resources for the organisational change management training and communication activities required to support the implementation phase of the project if applicable
- Have a solid understanding of how people go through a change and the change process
- Complete the initial complexity assessment to scope out the level of change required.
- Create actionable deliverables for the change management levers:
- Change impact analysis
- Resistance management plan
- Stakeholder analysis and engagement strategy
- Communications action plan - coordinate all project communication activities
- Training plans and packages - coordinate training schedules and resources to deliver the training
- Support and engage senior leaders by providing coaching and advice when required
- Coordinating project and business resources in carrying out the change management activities
- Working with the project manager to integrate change management activities in the project plan
- Evaluate and ensure user readiness activities in place as part of the implementation package
- Track and report risks and issues
- Establishing and/or contributing to the business readiness and release plan
- Define and measure success metrics, monitor change progress and develop strategies for any areas of resistance
- Plan and coordinate the close out activities of the project in consultation with the project manager realising ROI and the achievement of results and outcomes.
- Other duties as required
Graham Eather
graham.eather@troocoo.com