Troocoo is proud to be partnering with a long-standing, values-led not-for-profit organisation dedicated to enriching lives and supporting communities across Queensland. Through compassionate care and impactful programs, this organisation makes a real difference to tens of thousands of individuals and families every year.

About the Role We are seeking a capable and passionate Human Resources Advisor with strong employee and industrial relations (ER/IR) expertise to join a supportive and collaborative HR team.

In this fast-paced generalist role, you will work closely with leaders across a large and geographically dispersed workforce, providing expert guidance and high-quality support on a range of complex HR issues. A key focus of this role will be high-volume case management, including performance, conduct, and workplace investigations. You will also contribute to broader workforce initiatives that promote organisational development and positive culture.
Key Responsibilities

• Manage a high volume of employee relations cases, including performance management, grievances, misconduct, and disciplinary processes.
• Provide accurate and timely advice on ER/IR matters, aligned with relevant legislation, enterprise agreements, and policies.
• Coach and support people leaders to build confidence and capability in managing people matters.
• Contribute to the review and implementation of HR policies and procedures.
• Partner with leaders on workforce planning and culture-building initiatives.
• Support compliance, audit and reporting activities, including HR metrics and insights.

About You You are an experienced and confident HR professional with a strong interest in employee relations and a desire to make a positive impact. You thrive in a high-volume environment and enjoy being a trusted advisor to leaders.
You will bring:

• Tertiary qualifications in Human Resources or a related field, or equivalent experience.
• Demonstrated experience in employee and industrial relations, ideally within a complex or service-based organisation.
• Proven experience in high-volume case management and conducting workplace investigations.
• A solid understanding of employment legislation, enterprise agreements and best-practice HR.
• Excellent interpersonal, coaching, and problem-solving skills.
• A current driver’s licence and willingness to travel to regional sites as required.

Why Apply? Join a mission-driven organisation where your work has purpose and your expertise in ER can drive meaningful change. You'll be part of a values-based culture that prioritises people, professional development and continuous improvement.
Apply Now
If you're passionate about employee relations and want to make a difference, we’d love to hear from you. Reach out to the Troocoo team for a confidential discussion or click Apply to submit your application.