- Federal Government client - Aus Citizenship Required
- Brisbane CBD - based onsite full-time
- 6-month contract + 6-month extension
The Help Desk Support Officer role is a hybrid position supporting a scope of work across two branches: the Corporate - Property & Security section and the Enterprise Technology Group. The duties of the Enterprise Technology Group Support Officer role is to provide high quality, responsive and timely 1st and 2nd level IT support to members and staff.
While the Senior Facilities Officer duties include managing a diverse number of facility programs ensuring that registry and office environments are fit for purpose.
Key duties and responsibilities
- Provide high quality, responsive and timely 1st and 2nd level IT and Facilities support to members and staff.
- Provide well-informed advice and guidance on day-to-day operations around accommodation, property, facilities, security framework and procedures, Work Health Safety (WHS), and asset management.
- Liaise with external service providers including building managers and contractors in relation to support arrangements, procurement, invoicing, and project tasks as required.
- Demonstrated experience acting as a routine contact point for customers, handling a wide range of inquiries and service requests.
- Experience in monitoring and managing incident queues to ensure incidents are handled according to procedures and service levels.
- Proven capability in installing or removing hardware and/or software, using supplied installation instructions and tools.
- Strong experience processing physical access requests, monitoring access control systems and reporting on access-related activities including the enforcement of physical access control policies.
- Demonstrated capability in provisioning and managing the physical environment, including power, space and cooling.
- Australian Citizenship & ability to obtain Baseline clearance.