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End User Support Specialist

Job description

We're looking for a technically skilled End User Support Officer to  hands-on support for internal end-users across our Clients  Brisbane office and remote locations.

You'll play a vital role in ensuring smooth operation of desktop, laptop, mobile device, hardware, and software systems.

Key Responsibilities of this position will include the following:
  • Configure, deploy, install, and troubleshoot business applications using Microsoft SCCM
  • Provide user support and training across common productivity tools, including the Microsoft Office suite
  • Set up and manage corporate iPhones through Apple DEP and Microsoft InTune, and assist users with iOS and Android devices (corporate and BYOD)
  • Deliver Tier 1 and Tier 2 support across networking, VPN, wireless connectivity, software packaging, MFA, and SOE environments
  • Monitor systems for upgrades and improvements to ensure optimal performance and reliability
  • Identify, resolve, and prevent technical issues affecting end-user services
  • Support the maintenance of a wide area network across multiple office locations
  • Respond to support requests via remote tools, phone, and deskside visits
  • Comply with company policies and procedures
  • Take on other duties as required
To be considered for this role, we are seeking an enthusiastic support officer demonstrating the following key areas of expertise:
  • Experience in Tier 1 or Tier 2 desktop technical support
  • Strong knowledge of Active Directory and/or Microsoft Azure Active Directory
  • Experience with Exchange, SharePoint Online, Teams, and the Office 365 suite
  • Understanding of IT security best practices
  • Ability to create documentation for repeatable processes
  • Analytical thinking and creative problem-solving abilities
  • Proficiency in SCCM, Intune, PowerShell, SOE builds, and Group Policy
  • 2+ years' experience in an Endpoint Engineering role
  • Familiarity with Cyber Security Operations
  • Experience managing Teams Rooms and AV equipment
  • Knowledge of network fundamentals
  • ICT certifications and/or a degree in ICT, Business, or related field
  
If you're passionate about delivering high-quality technical support and thrive as part of a team that values innovation, service excellence, and continuous improvement, then please apply ASAP online to discuss this opportunity in further detail!