Brisbane CBD | Permanent Opportunity

We are seeking an experienced End User Support Specialist to provide high-quality technical support to internal users across office and remote locations.

This role plays a key part in ensuring end-user technology is reliable, secure and fit for purpose, supporting day-to-day operations through proactive service and problem resolution.

You will work across a broad range of desktop, mobile and infrastructure technologies, delivering Tier 1 and Tier 2 support while contributing to continuous improvement initiatives within End User Services.

Key Responsibilities:

• Configure, deploy, install and troubleshoot business applications using Microsoft SCCM
• Provide support and training to users across Microsoft Office and productivity tools
• Configure, test and deploy corporate iPhones via Apple DEP and Microsoft Intune
• Support corporate and BYOD mobile devices across iOS and Android platforms
• Deliver Tier 1 and Tier 2 support across networking, wireless, VPN, MFA, SOE and software packaging
• Proactively identify system improvements to enhance performance, stability and user experience
• Identify and prevent faults across End User Services environments
• Assist with maintaining a wide area network across multiple sites
• Provide professional, customer-focused support via phone, remote access and deskside visits
• Document processes and work instructions to support repeatable and scalable solutions
• Adhere to organisational policies, procedures and security standards
• Undertake additional duties as required

Skills & Experience Required:

Essential

• Demonstrated experience in a Tier 1 or Tier 2 desktop support role
• Strong experience with Active Directory and Azure Active Directory
• Hands-on experience with Microsoft 365, including Exchange Online, SharePoint and Teams
• Experience with SCCM, Intune, SOE builds, Group Policy and PowerShell
• Solid understanding of security systems and protocols
• Strong problem-solving skills with the ability to deliver practical, sustainable solutions
• Ability to clearly document technical processes and procedures

Desirable

• 2+ years’ experience in an endpoint engineering or similar role
• Exposure to Cyber Security Operations processes
• Experience managing Microsoft Teams Rooms and AV equipment
• Understanding of networking fundamentals
• Relevant ICT certifications
• Degree in ICT, Business or a related discipline

This is an excellent opportunity to join a collaborative ICT environment where your technical expertise and customer-first approach will make a tangible impact.  In addition, you’ll work with modern technologies, supportive leadership and a team committed to delivering reliable and secure end-user services.

Interested applicants are urged to apply online ASAP to be considered for this role further or email shameem.prinsloo@troocoo.com