This is a newly created role on a 4-month contract, with an ASAP start, designed to relieve administrative pressure and support investigators with critical day-to-day tasks.

Key responsibilities:

• Managing high-volume administrative support for fraud investigations
• Requesting, downloading, saving and loading investigation documentation
• Triaging and managing file releases, including provision of information to the Regulator
• Requesting and managing call recordings, surveillance material and other evidence
• Accurately recording fraud tip-offs and claims-related data in internal systems
• Managing shared inboxes and responding to internal requests via email and Microsoft Teams
• Taking minutes, capturing actions and drafting agendas (clear, accurate and concise)
• Ensuring records are saved correctly and available for investigator review
• Maintaining confidentiality, privacy and record keeping standards

What we’re looking for:
This role suits someone with solid foundational admin experience who enjoys structured, detail-focused work and can quickly learn new systems.

• Strong attention to detail and accuracy, particularly with data and document handling
• Confidence working in a high-volume environment with quick turnaround times
• Clear written communication skills, especially for minutes and action summaries
• Professional discretion when handling sensitive information
• The ability to adapt to change and work with different personalities
• A reliable, proactive approach to getting admin tasks completed

Contract details:

• 4-month contract
• ASAP start
• Initially office-based, transitioning to a hybrid arrangement
• CBD located
• Monday to Friday