About the Company

Troocoo are proud to be partnering with a Brisbane based subsidiary of a global leader in purchasing and servicing debt that boasts exceptional year on year growth. This organisation is working towards becoming a leader in their field and is committed to creating the best possible outcomes for their customers. With an inclusive team culture led by leaders who are active in the business, this organisation operates with a high performance, high collaboration mentality. 

About the Role

Reporting to the Team Leader, you will be expected to make and receive collections phone calls in an empathetic way and conducting skip/trace activities. You will also:

• Provide excellent resolutions for our customers
• Reduce long-term customer indebtedness by using skilled negotiation to ensure the best outcomes
• Resolve customers’ accounts
• Operate efficiently to ensure optimum availability for customer calls
• Encourage maintained contact through excellent bonding and rapport
• Provide customized, clear client communication based on each customer’s needs
• Consistently meet established performance standards
• Maintain a high level of call quality aligned with operational and compliance expectations
• Enhance the customer experience and achieve first-call resolution through inventive and empathetic solutions
• Apply e-learning to ensure all regulatory requirements are met

About You

We are looking for a dedicated, compassionate problem-solver with well-honed emotional intelligence and a passion for the customers and teams they serve.

Minimum Required:

• Must be 18+ years of age
• Exceptional customer service and phone skills
• Excellent communication skills, both written and verbal
• Positive, performance-driven attitude with solid negotiation skill
• Availability to be in the office full-time until training is signed off by your manager
• A mature and empathetic mindset, a natural problem solver 

 Advantageous:

• Collections and call centre experience will be highly regarded

What's on offer:

• Start date - September 22nd 
• Full-time, permanent opportunity
• Work from home flexibility after completion of the training
• Supportive and collaborative environment 
• Salary package to be determined based on level of experience 
• Monthly bonuses based on performance to boost take home pay

Whether you are an exceptional customer service professional from a collections background, or someone straight from the retail shop floor looking to start your journey in the corporate space - we would love to meet with you!

Please reach out to tayla.vandeventer@troocoo.com with any questions.