Troocoo are proud to partner with PRA Group, a global leader in debt acquisition and recovery, with over 5,000 employees across 16 countries. As one of the largest debt buyers in the world, they pride themselves on ethical practices and customer-focused solutions.

Are you an experienced professional with a background in call centres, sales, or retail? Are you passionate about delivering empathetic customer solutions and contributing to a team’s success? PRA Group is looking for someone like you to help them grow in the Australian market!

What You’ll Do:
In this role, you'll be at the heart of the Brisbane team, driving customer interactions with empathy and professionalism. Your responsibilities will include:

• Handling inbound and outbound calls to resolve customer accounts.
• Using your negotiation skills to achieve positive outcomes for customers.
• Conducting skip tracing and ensuring compliance with regulations.
• Suggesting improvements to processes, procedures, and customer interactions.

Why Join PRA Group?

• Growth Opportunity: Be part of an expanding team in the Australian market, with access to international best practices and support.
• Team Culture: Work in a collaborative environment where your contributions are valued.
• Make a Difference: Help customers reduce long-term indebtedness through ethical and respectful solutions.
• Incentive/bonus structure: Opportunity for an additional monthly bonus for high performing team members.

What We’re Looking For:

• Experience in a collections call centre is preferred.
• Strong customer service experience within retail or hospitality encouraged to apply. 
• A customer-first mindset with excellent communication and negotiation skills.
• A proactive, performance-driven attitude with a passion for delivering results.
• Strong knowledge of regulatory requirements (or a willingness to learn).

If you’re ready to be part of a global leader in debt recovery and make a positive impact on customers' lives, we want to hear from you!