Troocoo are proud to be partnering with a a Market-Leading Australian Transport & Logistics Company to  assist with the recruitment for and experienced Customer Service Administrator!
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, collaborative environment? A well-established, Australian-owned Transport and Logistics company is looking for their next Customer Service Administrator to join their dynamic team!
What You’ll Do:

• Be the Voice of the Business – Respond to customer inquiries via email and phone professionally and promptly, representing the brand with every interaction.
• Support Customer Success – Provide clear, timely updates on deliveries, products, and logistics processes to ensure a smooth customer experience.
• Assist and Resolve – Help customers book services, track their orders, and resolve any issues they encounter.
• Collaborate Across Teams – Work closely with internal teams to guarantee seamless service delivery.
• Keep Records Pristine – Maintain accurate records of customer interactions, transactions, and any resolutions provided.
• Drive Improvement – Identify and suggest process improvements that can boost team performance and enhance customer satisfaction.
• Follow Through – Check in with customers to ensure their needs are met and that they’re happy with their experience.

What We’re Looking For:

• Prior experience in customer service or administration – ideally within transport and logistics, but not required.
• Excellent communication and interpersonal skills that make our customers feel heard and supported.
• Strong problem-solving skills with an eagle eye for detail.
• Confidence to make quick, effective decisions when needed.
• Proficiency with Microsoft Office Suite and a knack for learning new systems.
• A proactive team player with the ability to work independently in a fast-paced environment.

What We Offer:

• Full-Time, Permanent Role – Stability with flexible working hours that suit your lifestyle (choose from 6 am - 2 pm, 7 am - 3 pm, or 8 am - 4 pm).
• Location Perks – Convenient Pinkenba location with free on-site parking.
• Competitive Compensation – $70K per annum + super.
• Growth Opportunities – Join a company that values your professional growth and contribution!

If you’re ready to take on a role that values your customer service expertise and offers room for growth, apply today to be part of an industry-leading team that’s shaping the future of logistics!