Customer Service Officer
Job description
About the Company
Our client is a thriving professional services organisation undergoing significant growth. Through aligning to their values, they deliver consistently high-quality customer service and support. This is an exciting opportunity to form part of their growth journey, with opportunities to develop alongside the business.
About the Role
This is an exciting opportunity to build your administrative and customer service skills in a fast-paced environment. Working within a large, dynamic team, you will be responsible for outbound calling customers to gain further information, and responding to email enquiries in a warm, timely manner, as well as supporting the team from an administrative perspective. You will provide high-level customer service to everyone you interact with and will place customer experience at the heart of all that you do.
Your day-to-day duties will include:
About You
You will be a service extraordinaire with strong demonstrated experience in a customer-facing role. As someone who thrives in a busy environment, you will enjoy problem-solving and working as part of a team to deliver strong outcomes.
You will ideally have:
What's in it for you
In return, you'll form part of an organisation with a genuine interest in motivating and developing their people! Some of what's on offer includes:
If this sounds like you, please apply now!
Our client is a thriving professional services organisation undergoing significant growth. Through aligning to their values, they deliver consistently high-quality customer service and support. This is an exciting opportunity to form part of their growth journey, with opportunities to develop alongside the business.
About the Role
This is an exciting opportunity to build your administrative and customer service skills in a fast-paced environment. Working within a large, dynamic team, you will be responsible for outbound calling customers to gain further information, and responding to email enquiries in a warm, timely manner, as well as supporting the team from an administrative perspective. You will provide high-level customer service to everyone you interact with and will place customer experience at the heart of all that you do.
Your day-to-day duties will include:
- Upholding high levels of professionalism as you interact with customers.
- Manage both in- and out-bound phone enquiries, as well as written queries, ensuring customers are well-educated and supported.
- Cross-collaboration with other departments to enhance customer experience and retention.
About You
You will be a service extraordinaire with strong demonstrated experience in a customer-facing role. As someone who thrives in a busy environment, you will enjoy problem-solving and working as part of a team to deliver strong outcomes.
You will ideally have:
- Strong experience in a customer facing role - retail, hospitality, and contact centre applicants are encouraged to apply!
- Great verbal and written communication skills.
- Ability to work effectively in a fast-paced environment.
- Financial services or insurance experience will be highly regarded.
What's in it for you
In return, you'll form part of an organisation with a genuine interest in motivating and developing their people! Some of what's on offer includes:
- Monday - Friday only - no weekend work!
- Structured onboarding and training provided in the first 6 months, including industry qualifications.
- Extensive ongoing training opportunities.
- Opportunity to work from home 2 days per week once training is complete.
- Great team environment, true career progression.
If this sounds like you, please apply now!