The role of Customer Service Officer is multifaceted and will require you to provide information and support to customers regarding policy and legislative guidelines as well as being involved in the assessment of customer requests. Key responsibilities include:
- Manage a high volume of inbound customer service calls and enquiries.
- First point of contact for customers to assist with enquiries through a multi-channel environment
- Maintain accurate records through assessing and processing customer requests and generating correspondence
- Adhoc administrative tasks
If you are available to commence immediately and looking to join this customer focused organisation please apply or contact email@example.com