Customer Relations Specialist - CTP/Personal Injury

Location: Sydney
Job Type: Permanent
Discipline: Business Services
Reference: 1519065
Posted: 6 days ago
About our client
Our client is a popular Australian company that many Australian families rely on in their daily lives. They are leading the way in the insurance industry and have been for numerous years. Take the chance to join a large company where you will be challenged and allowed to grow.
About your new role
As the Customer Relations Specialist, you’ll be working in the Personal Injury Relations team and will focus on conducting assessments and working through complaints for personal injuries in motor accidents. (MAIA CTP) . The team you’ll be in is committed to ensuring the best service for their customers and ensuring both the business and customers have the best possible outcome.
  • Perform reviews of claims decisions which include which include examining evidence comprehensively, identifying applicable legislative provisions, and applying legislative tests to ensure an accurate outcome.
  • Draft Certificates of Determination and prepare accompanying Statements of Reasons that justify the decisions made.
  • Stay relevant with legislative changes and keep up to date with requirements
  • Monitor claim trends and prepare reports
About you
  • Experience in Insurance Claims, preferably in the NSW CTP MAIA scheme
  • Experience in Dispute Resolution and/or complaints handling
  • Ability to interpret and apply legislation
  • High attention to detail and strong analytical skills
  • Qualification in law, insurance, allied health will be desirable
  • Hybrid way of working
  • Rewards and recognition program
  • Health and wellness initiatives
  • Mentoring and learning opportunities