Customer Experience Officers AO2

Location: Brisbane
Job Type: Contract
Discipline: Government
Reference: 1375753
Posted: 2 days ago
Calling all passionate customer service superstars! 
Troocoo are assisting a valued Government client recruit multiple Customer Experience Officers (AO2) commencing in June until end of July 2023, with possible extensions. 

$35.04 p/hour + super | Brisbane based - Southbank, Northside and Southside | Full-time positions only

These roles will be the first point of customer contact assisting with educational enquiries, requests and transactions!
The role:
  • Managing a high volume of inbound calls within the contact centre
  • Attentively listening to customer enquiries and providing advice and resolutions
  • Processing a high volume of customer requests and applications
  • Engaging and educating customers on services and options available
  • Maintaining a positive, professional and caring attitude towards customer
Other important details!
  • You must be available to attend full-time training for the first two weeks
  • Successful candidates will be trained and considered to work within the contact centre AND customer counters (face to face)
  • Own a reliable mode of transport – you may be required to work across other work-sites within North Brisbane or South Brisbane
  • Busy, supportive and fun team!
About you:
  • Experience within customer service (retail) & contact centre is essential
  • Ability to be flexible and work with busy schedules and deadlines
  • Exceptional communication skills and ability to build rapport
  • Communicating information clearly and concisely
Troocoo’s Government team are shortlisting applications as received! Do not miss out on these exciting opportunities and apply now.