Troocoo are proud to be partnering with a government agency that are community focused and pride themselves on delivering exceptional customer service.

Due to growth, our client are looking for exceptional Customer Service Officers for six-month temporary assignments with the potential to extend. Head office is based in the Brisbane CBD.

The role of Customer Service Officer within a high-volume, inbound contact centre is multifaceted. This role will see you providing information and support to customers regarding policy and legislative guidelines.

Key responsibilities include:  

• Managing the first point of contact for customers in a high-volume inbound contact centre
• Transition and guide customers to ongoing use of web services
• Maintain accurate records through assessing and processing customer requests and generating correspondence

This position is well suited to an outcome focused and professional individual. You will have a passion for customer service and be able to productively engage with a variety of stakeholders. You thrive within a supportive team environment that have a focus on providing outcomes and delivering exceptional service in a busy contact centre.
  
What’s in it for you

• Team oriented and friendly environment
• Development and growth opportunities
• Work from home flexibility (once competency is reached)
• Modern office and facilities
• Central location  

If joining this customer focused organisation sounds like you and you are available to commence at the end of July, please apply or contact neneh.hernandez@troocoo.com