Key Responsibilities:
- Evaluate Effectiveness: Assess the effectiveness of activities with both clients (external) and internal teams, providing actionable insights for continuous improvement.
- Performance Measurement: Establish and implement new outcomes-based performance measures, ensuring alignment with business objectives.
- Critical Thinking & Problem Solving: Apply critical and systems thinking to analyze business processes, identify gaps, and recommend solutions to improve overall performance.
- Stakeholder Engagement: Build strong rapport and maintain effective working relationships with internal stakeholders across various departments.
- End-to-End Documentation: Own the process of documenting business processes and performance metrics from end-to-end to ensure clarity and consistency.
- Reporting & Dashboards: Utilize PowerBI or similar tools to create reports, develop data visualizations, and build interactive dashboards that help track performance and inform decision-making.
- Communication: Act as a strong communicator, particularly with senior executives, to deliver concise, well-organized reports and presentations. Confident in both written and face-to-face communication.
- Data Governance: Oversee data governance practices, ensuring the quality, consistency, and security of performance data across the business.
- Proactive Improvement: Identify operational gaps and proactively drive initiatives for business improvement and efficiency.
- Business Process Modeling: Experience with BPMN (Business Process Model and Notation) is a plus, as it may be used to map and improve business workflows.
- Proven experience in performance analysis, business intelligence, or related fields.
- Strong proficiency in PowerBI or similar data visualization tools.
- Solid understanding of data governance principles and best practices.
- Excellent written and verbal communication skills, with experience presenting to senior management.
- Strong analytical skills with the ability to apply critical thinking to business challenges.
- Proactive and forward-thinking, with the ability to identify and act on opportunities for improvement.
- Experience in business process improvement and documentation.
- Ability to work effectively across teams and departments, fostering collaboration and trust.
- Comfortable with both strategic and tactical work, balancing long-term goals with immediate needs.
- Self-motivated with strong organizational skills and attention to detail.